Privacy Policy

1. Information We Collect

To design and deliver your perfect New Zealand experience, we need to collect some personal details. This may include:

  • Contact Information: Your name, email address, phone number, and physical billing address.

  • Booking Details: Passport number, date of birth, nationality, and flight details (required for international travel logistics).

  • Health & Dietary Requirements: Medical conditions, physical limitations, or dietary preferences to ensure your safety and comfort on tour.

  • Payment Details: Credit card numbers or bank information (processed securely through encrypted payment gateways).

  • Digital Data: IP address, browser type, and cookies collected when you browse our website.

2. How We Use Your Information

We use your information strictly to provide you with the best possible service, including:

  • Processing your bookings and managing payments.

  • Arranging your transport, accommodation, and activity reservations with local operators.

  • Communicating vital trip updates, itineraries, and answering your questions.

  • Ensuring your health and safety by sharing necessary medical/dietary needs with relevant guides or caterers.

  • Improving our website experience and sending promotional offers (which you can opt out of at any time).

3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, to complete your tour arrangements, we must share relevant details with third-party partners:

  • Local Service Providers: Accommodation providers, transport companies, and activity operators (e.g., helicopter tours, cruise boats) across New Zealand.

  • Government Authorities: Border control, customs, or immigration agencies if legally required by New Zealand law.

  • Payment Processors: Secure third-party financial institutions handling your transactions.

Note: We only share the minimum amount of information necessary for these providers to perform their services.

4. Data Security & Storage

We take data security seriously and employ physical, digital, and managerial safeguards to protect your personal information from unauthorized access, misuse, or loss.

  • Your online payment transactions are protected using Secure Socket Layer (SSL) encryption.

  • We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

5. Cookies & Tracking Technology

Our website uses cookies to analyze traffic, remember your preferences, and optimize your browsing experience. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our site.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have strong rights regarding your data. You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to correct any inaccurate or outdated information.

  • Deletion/Restriction: Request that we delete or limit the use of your data, subject to legal or contractual obligations.

To exercise any of these rights, please contact our Privacy Officer using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted directly to this page with an updated revision date.

Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding your privacy and data security, please reach out to us:

  • Email: privacy@scenictourandtravels.co.nz

  • Address: Privacy Officer, Auckland, New Zealand